Returns and Exchanges

If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 14 days (including non-working days) of the merchandise's delivery date. 
Personalized items, tailored or made on request cannot be returned.

To change or return a product you must contact us by filling out a form and receive all instructions.

Click here to fill out the return/exchange form

TIME
You have strictly 14 days (including non-working days) from the delivery date to bring your return.

We are a small independent design company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.

RETURN COST
FREE returns for items over € 298 (excluding duty taxes).

For returns under €298 the cost is €50 (excluding duty taxes).
Our customer service will send you a pre-printed UPS or DHL label.
Extra UE duty taxes are not refundable.

CONDITION
We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you.
When you purchase from Henry Beguelin we guarantee that you'll get a brand new product. You will be the first owner of a brand new case, bag or pair of shoes. You get to wear it in and make it yours. We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won't be able to accept the return. 

REFUND
Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.

For refunds in US dollars, your bank or credit card may apply an international fee to the transaction which does not depend on Henry beguelin Store.

If an item is purchased during a seasonal promotional period (Fall/winter Sale and Pre Sale or Spring/Summer Sale and Pre Sale), Black Friday, Special Price or Past Collections, it cannot be returned for a money refund but it will be refunded with a Voucher.
The Voucher:

  • is valid online only
  • has the value of the product purchased (duty tax excluded)
  • can be used one time only within 6 months from the return;
  • is not cumulative with other Promo Code;
  • must be used in its entirety in an order that is either equal to or greater than the value of the Voucher (unused credit will not be refunded).

Extra UE duty taxes are not refundable.
If your order has been sent to a country outside of the European Union, the taxes and customs duties cannot be reimbursed by us: try to contact your Customs Office directly to see if they can help you to retrieve these costs.

EXCHANGES
First exchange for the same item in a different size will not incur any additional charges (over €298). If the new item is a different product (including a different color) and there is a price difference you may need to pay the difference or receive a partial refund. In order to make an exchange please contact us via Email: shop@henrybeguelin.it

First exchange for items over €298: FREE (excluding duty taxes).
First exchange cost for items under €298: €50 (excluding duty taxes).

Second or more exchanges for the same item (size or different color):
Europe Country: €70 (each exchange)
Extra UE Country: €150 (each exchange)

    EXCEPTIONS
    If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender.

    WEARABILITY
    The nice thing about our product is the handcrafted taste. Every article is totally handmade, so it can happen that the sizes of the shoes are not perfect. Please contact us before your purchase, to know whether a particular model has a right fit or not.

    For any questions please email     shop@henrybeguelin.it


    DELIVERING TERMS
    Orders shipped with DHL or UPS are insured and is a reliable service and has detailed tracking. Any unclaimed or undeliverable packages will not be refunded. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the responsibility of the customer to communicate with DHL or UPS in the first instance.

    THE PRODUCTS
    Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate. Furthermore please note that our products are made of natural material. Some corresponding inequalities of material and colour are possible and are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.

    PAST COLLECTIONS
    All items in the section Past Collections are new products from the past collections in stock. The images on our website are indicative. Some small parts or accessories may be missing and cannot be required as they are no longer available.

    For any questions please email shop@henrybeguelin.it

    WARRANTY AND REPAIRS
    We endeavour to make goods that you can enjoy for a long time. We love if you use your product every day and we want it to be something you can't live without. But we also encourage you to take care of your Henry Beguelin's goods and treasure them. Items that get heavy everyday use also wear down so they may need a small repair or clean now and then.

    For any questions please email
    shop@henrybeguelin.it